At Persian Meal, we strive to provide our customers with high-quality meals and exceptional service. We understand that circumstances may arise where a refund is necessary, and we have established the following refund policy to address such situations.

  1. Order Cancellation: Once you have placed an order, we recommend reviewing your selections carefully to ensure accuracy. We regret to inform you that we do not offer refunds for cancellations made after 12 hours of placing an order.
  2. Non-Refundable Scenarios: Please note that we do not provide refunds in the following situations:
    – Change of mind or personal opinion.
    – Accidental creation of a recurring account.
    – Stolen deliveries during the residential period.
    – Closure of your business upon delivery.
    – Unforeseen circumstances beyond our control.
    – Misadventure of delivery due to lack of delivery instructions.
    – Incorrect or incomplete delivery addresses.
    – Ordering after our designated cut-off time.
    – Personal preference or dissatisfaction with the taste of the meals.
  3. Stolen Deliveries: If your order is stolen during the residential period, we regret to inform you that we are unable to process a refund. It is important to note that, as per our Shipping Policy, your delivery may arrive earlier than our stated delivery time frame due to various factors such as our courier’s routes and delivery loads. To avoid any issues, please ensure you provide detailed delivery notes for our courier service to follow.
  4. Cancelling Recurring Orders:If you wish to cancel or delete a recurring order that has already been processed, please contact our support team via email at contact@persianmeal.com.au .Please be aware that fees and charges may apply in such cases.

Refund Timeframe: Refund claims must be made within 24 hours from the time of delivery. Please allow a processing time of 5 – 10 working days for the refund to be returned to your original payment method.

We value your satisfaction and appreciate your understanding of our refund policy. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.

Thank you for choosing Persian Meal .