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Frequently asked questions
Everything about our meal boxes, Melbourne delivery and ordering. Still stuck? Send us a message.
Meal boxes
- What comes in a meal box?
- A meal box is one complete vacuum-sealed serve: one protein, one rice and one vegetable or potato side, as listed on that product page. Nothing else is included. The Saffron Chicken and Lamb boxes are protein, classic saffron rice and mixed vegetables (beans, carrot, cauliflower, broccoli). The Eye Fillet box is eye fillet, zereshk barberry rice and chargrilled potatoes. Each box is a single serve.
- What is in a five pack?
- A five pack is five skewers of a single protein, packed together. Protein only — no rice, potatoes or vegetables are included. Add sides separately. Net pack weight is printed on the label and shown on each product page.
- Can I order items on their own?
- Yes. Proteins, rices, chargrilled potatoes and mixed vegetables are all available individually so you can build your own combination.
- Are the meals halal and made without gluten?
- Every dish on the menu is made without gluten-containing ingredients, but our kitchen also handles gluten, so we cannot guarantee a meal is free from traces of it. All meals are made with halal-certified meat from our suppliers — certificates are available on request. Allergen and cross-contamination details are listed on each product page.
- How should I store and reheat them?
- Keep refrigerated at 5°C or below and always follow the use-by date printed on every pack. To keep meals longer, freeze them at −18°C or below, then thaw overnight in the fridge and heat within 24 hours. Do not refreeze a thawed meal. Open the pack, tip the contents into a microwave-safe dish and cover loosely — never microwave a meal inside its vacuum pack unless that exact packaging is labelled microwave-safe. Microwave 1 minute 15 seconds to 1 minute 30 seconds for protein skewers, 1 minute 30 seconds to 1 minute 45 seconds for rice, 1 minute to 1 minute 15 seconds for vegetables and potatoes, and 2 to 2 minutes 30 seconds for a complete meal box. Heat until steaming hot right through (74°C or above in the centre), adding 30-second bursts if needed. Serve with fresh lime, a side salad or your favourite fresh herbs. All proteins are fully cooked in our kitchen. Heat every meal until it is steaming hot right through (74°C or above in the centre) before serving.
Delivery
- Where do you deliver?
- We deliver across Melbourne and surrounding suburbs in Victoria.
- How much is delivery?
- $10 for deliveries within 10 km of the city, and $15 for anywhere further out.
- When will my order arrive?
- Meals are cooked to order and delivered within two to four days. We'll email you when your order is on the way.
Ordering & payment
- How do I order?
- Browse the menu, add meals to your box, then go to checkout, enter your delivery details and pay securely by card.
- Is my payment secure?
- Payments are processed by Stripe. We never see or store your card details, and your order is confirmed automatically as soon as payment succeeds.
- Is there a discount for first-time customers?
- Yes. Enter the code PERSIAN10 in the promotion code field at payment and you get 10% off your first order. It can only be used once, on a first order.
- Can I change or cancel an order?
- Email support@persianmeal.com.au as soon as possible. If we haven't started cooking, we can change or cancel it for you.