Refund policy

Your consumer guarantees

Under the Australian Consumer Law you are entitled to a replacement or refund if food is unsafe, not of acceptable quality, or significantly different from what was described. These rights apply no matter what else this policy says.

If something is wrong with your order

Contact us within 24 hours of delivery at support@persianmeal.com.au with your order number and a photo if possible. We will replace the item on your next delivery or refund it, whichever you prefer.

• An item is missing, damaged or the seal is broken.
• The wrong meal or protein was delivered.
• The food arrived in poor condition or was not delivered cold.

Changes and cancellations

Meals are cooked fresh to order. Email us as soon as possible — if we have not started cooking your order we can change or cancel it and refund you in full. Once cooking has begun we may not be able to cancel.

Change of mind

Because our meals are perishable food prepared to order, we cannot offer refunds or exchanges for change of mind, or accept returns of delivered meals. Perishable food that has left our kitchen cannot be resold.

Failed or missed deliveries

If a delivery cannot be completed because nobody was available and no safe place was nominated, or because the address given was incorrect, we cannot refund the meals or the delivery fee. If we miss a delivery, we will redeliver or refund in full.

How refunds are paid

Approved refunds are returned to the original payment method through Stripe. They usually appear within five to ten business days, depending on your bank. Delivery fees are refunded when the whole order is refunded.