Shipping and delivery policy

Where we deliver

We deliver across Melbourne and surrounding suburbs in Victoria. We do not currently ship interstate, because our meals are chilled and perishable.

Delivery fees

Two flat rates, calculated at checkout:

• $10 for addresses within 10 km of the Melbourne CBD.
• $15 for addresses beyond 10 km.

Delivery times

Every meal is cooked fresh to order rather than in bulk, so orders are delivered within two to four days of payment. We email you when your order is confirmed and again when it is on the way. Delivery windows are estimates and can be affected by weather, traffic and public holidays.

Receiving your order

Please make sure the delivery address is correct and that someone can receive perishable food, or nominate a safe, shaded place. Meals left unrefrigerated for long periods should not be eaten, and we cannot refund orders left uncollected at an unsuitable address.

Packaging

All meals are vacuum sealed at peak freshness and packed chilled for the trip. Place them in the fridge as soon as they arrive, or freeze them if you plan to eat them later.

Storage and heating

Keep refrigerated at 5°C or below and always follow the use-by date printed on every pack. To keep meals longer, freeze them at −18°C or below, then thaw overnight in the fridge and heat within 24 hours. Do not refreeze a thawed meal.

Open the pack, tip the contents into a microwave-safe dish and cover loosely — never microwave a meal inside its vacuum pack unless that exact packaging is labelled microwave-safe. Microwave 1 minute 15 seconds to 1 minute 30 seconds for protein skewers, 1 minute 30 seconds to 1 minute 45 seconds for rice, 1 minute to 1 minute 15 seconds for vegetables and potatoes, and 2 to 2 minutes 30 seconds for a complete meal box. Heat until steaming hot right through (74°C or above in the centre), adding 30-second bursts if needed. Serve with fresh lime, a side salad or your favourite fresh herbs.

All proteins are fully cooked in our kitchen. Heat every meal until it is steaming hot right through (74°C or above in the centre) before serving.

Catering deliveries

Catering and event orders are scheduled individually. Contact us with your date, location and guest numbers and we will confirm delivery arrangements in writing.